NeoScala Privacy Policy

1. General Provisions

1.1. This Privacy Policy defines the procedure for collecting, using, and protecting personal data of users of the NeoScala website (hereinafter referred to as the "Website").

1.2. The owner and manager of personal data is: LLC "SCALE", EDRPOU 41058387, address: 89600, Zakarpattia region, Mukachevo district, Mukachevo city, Ivan Franko street, 132.

1.3. Contact for inquiries regarding personal data: info@neo-scala.com.ua

1.4. By using the Website, the User agrees to the terms of this Policy.

2. Personal Data We Collect

2.1. We may collect the following data:

- first name and last name;

- phone number (if provided);

- email address;

- account data (login, avatar, ID via Google/Facebook/Apple);

- ticket purchase history;

- information about sessions, bookings, and payments;

- technical data (IP address, cookies, device type, browser).

3. Methods of Data Collection

3.1. Data is collected when:

- registering or logging into a personal account;

- placing an order for tickets;

- authorizing via Google, Facebook, or Apple ID;

- making payments through the WayForPay payment system;

- using the website (cookies and analytics).

4. Purpose of Data Processing

4.1. Personal data is used for:

- creating and maintaining an account;

- issuing and confirming tickets;

- processing payments;

- sending tickets and service messages;

- improving the website's performance;

- preventing fraud;

- fulfilling the requirements of Ukrainian legislation.

5. Data Transfer to Third Parties

5.1. We may transfer data to:

- the payment provider WayForPay (for payment processing);

- authorization services (Google, Meta, Apple);

- analytics services (Google Analytics);

- technical contractors that ensure the operation of the website.

5.2. Data is transferred only to the extent necessary to provide the service.

6. Data Storage

6.1. Data is stored for the time necessary for:

- providing services;

- fulfilling legal requirements;

- resolving disputed situations.

7. Data Protection

7.1. We use technical and organizational measures to protect data from:

- unauthorized access;

- loss;

- alteration or destruction.

8. User Rights

The User has the right to:

- access their data;

- request correction;

- request deletion (within the limits of the law);

- withdraw consent to data processing.

9. Cookies

9.1. The website uses cookies for:

- user authorization;

- session preservation;

- visitor analytics;

- improving the service.

10. Policy Changes

10.1. The administration has the right to change this Policy without prior notice.

10.2. The current version is always available on the NeoScala website.